UPCOMING OFFICE

CLOSURE DATES:

Office Opening times: Mon - Thu 9:30am to 4:30pm Full working terms can be viewed here (pdf) This outlines our support terms and also our job request options including priority level and pricing. Reporting job requests or urgent site issues: Urgent site functionality issues should always be submitted to support@curtasoft.co.uk regardless of office hours and day of the week as this email address is monitored more frequently plus is the only email address checked out of office hours. At all times (inside and outside office hours): This email address is only to be used for urgent site functionality issues and not job requests. We ask that non-urgent requests should not be sent to the support@ address as these will not be considered until office hours. Please use your usual Curtasoft contact email to send a non-urgent request. If you feel a request is urgent and does not relate to a functionality issue, it must be requested with a priority level, as shown in our terms, so we can advise on our availability and provide costs to undertake the request. Email requests made to the support@curtasoft.co.uk address will be undertaken at the discretion of Curtasoft as to the determined level of urgency and will also be subject to availability at that time. Timescales and pricing will also be discussed. At all times and regardless of the email address used and so that we can provide you with a more efficient and time effective service we ask that you follow these guidelines when reporting your problem: • Be concise and specific • Describe the issue as effectively as possible • Include any error messages you are getting - copy and paste what is displayed on screen • Provide the website URL address where the issue is occurring • Provide the steps you went through so we can recreate the problem • Screenshots can be included if it relates to a visual display issue • If it relates to a pricing calculation issue tell us what is wrong with the pricing and provide an example of what the correct price should be This will also allow us to keep the time required and costs to a minimum with fewer email communications and waiting times. We ask that once a request is made that you regularly check your emails in case we have quick-fire replies to aid with fixing the issue. Delays to replies may mean the issue is held up and put in a queue with other jobs.